- Trust Pilot Reviews
Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.
You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we need to maintain records of information as it was at the time of the advice or the transaction taking place.
If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our advice and transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.
Please be aware of cybercrime risks and take appropriate steps to protect your personal and financial information when communicating online.
Do not send sensitive or confidential information over unsecured channels. Where possible, we recommend using encryption software or submitting information through the secure online tools provided by Family Nest Finance.
Be cautious of payment requests:
Do not respond to emails requesting payment or financial details. You should never make a payment solely based on an email request.
Always verify any payment request by contacting the company directly using a trusted and independently sourced phone number (for example, from the official website).
If you receive a phone call requesting payment, ensure you are confident that the call is genuine. If you have any doubts, end the call and contact the company directly to confirm.
Please note that neither Family Nest Finance nor HL Partnership Limited can accept responsibility if funds are transferred to a fraudster as a result of fraudulent communication.
If you wish to register a complaint, you can do so by contacting our Complaints Department using the following methods:
